Payments, Delivery & Returns
What payment methods do you accept?
We accept all major payment methods available at checkout, including debit and credit cards. Payment must be made in full at the time of ordering.
How long will it take for my product to arrive?
UK orders are delivered within 2 to 4 business days following dispatch.
Delivery times are estimates and cannot be guaranteed.
What if I need to return the product?
You have the right to cancel your order within 14 days of receiving it, in line with UK consumer law.
Items must be unused, unopened, and in their original condition.
For hygiene reasons, wool, yarn, and fibre products cannot be returned once opened or used, unless faulty.
Custom-dyed, cut-to-length, or made-to-order items are non-refundable unless faulty.
To arrange a return, please contact us before sending anything back.
I have a question that isn't answered here
We’re always happy to help. Please email us using our contact form, and we’ll get back to you as soon as possible.